Travel & Hospitality - Virtual Receptionist - Martina

Martina

Virtual Receptionist (Hotels & Restaurants)

YEARS OF

EXPERIENCE

I am a Virtual Receptionist with 6 years of experience supporting hotels and restaurants with high-volume guest services. I specialize in booking reservations, managing online inquiries, coordinating guest requests, and handling communications with professionalism and efficiency. I’m passionate about delivering outstanding customer experiences and am highly skilled in using hospitality management software to streamline operations and ensure satisfaction. My background allows me to anticipate guest needs and support teams remotely in fast-paced environments.

Main Skills

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Virtual Receptionist – Hospitality (2020 – Present)
→ Handle incoming calls, emails, and chat messages for multiple hotels and restaurants.
→ Manage online reservations through platforms like OpenTable and Resy.
→ Coordinate guest requests for dining, room preferences, and special occasions.
→ Maintain accurate records of bookings and cancellations in the PMS.
→ Assist with guest feedback follow-ups and service recovery efforts.
→ Support front desk teams by remotely managing overflow communication during peak hours.

Front Desk Associate (2017 – 2020)
→ Welcomed and checked in guests, ensuring smooth arrivals and departures.
→ Answered phone calls and emails, handled reservations and special requests.
→ Assisted restaurant staff with table management and guest coordination.
→ Managed POS system for guest payments and generated invoices.
→ Collaborated with housekeeping and kitchen teams to deliver personalized service.

Education

Bachelor’s Degree in Hospitality Management (2013 – 2017)

Martina

Location

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Work Experience

Education

Education

1. Fill Out The Form

2. Receive Candidates

3. Hire With
Ease

Industries

About

Hire Talent

Resources

Privacy Policy

Terms & Conditions

Martina

Location

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Work Experience

Education

Education

1. Fill Out The Form

2. Receive Candidates

3. Hire With Ease

Industries​

About

Hire Talent

Resources

Privacy Policy

Terms & Conditions

3. Hire With
Ease

Industries