Travel & Hospitality - Customer Support Specialist for Hospitality Platforms - Cindy

Cindy

Customer Support Specialist for Hospitality Platforms

YEARS OF

EXPERIENCE

I am a Customer Support Specialist with 5 years of experience providing high-level assistance to users of hospitality platforms, including booking engines, property management systems, and guest experience tools. I am passionate about delivering solutions that enhance both user satisfaction and operational efficiency. My background in hospitality tech allows me to bridge the gap between front desk operations and backend support. I’m skilled at troubleshooting, product training, and maintaining positive client relationships.

Main Skills

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Customer Support Specialist – Hospitality Tech (2021 – Present)
→ Handle inbound and outbound support requests via chat, email, and phone, resolving technical issues for hoteliers and hospitality managers.
→ Provide platform walkthroughs and training to new clients, ensuring proper onboarding and system adoption.
→ Document product feedback and user issues to contribute to system improvements and updates.
→ Troubleshoot software bugs, booking discrepancies, and integration issues with third-party tools.
→ Support clients in updating room rates, availability, and policies across multiple platforms.
→ Maintain detailed records in CRM and ticketing systems while ensuring timely follow-up and resolution.

Technical Support Associate – Booking Software (2019 – 2021)
→ Responded to daily technical inquiries related to booking platform functionality and user access.
→ Assisted hotel staff with account setup, property listings, and OTA synchronization.
→ Monitored system alerts and coordinated with engineering for prompt issue resolution.
→ Updated help center articles and support documentation based on common user questions.
→ Delivered support in both English and Spanish to serve a diverse client base.

Education

Bachelor’s Degree in Business Administration (2013 – 2017)

Cindy

Location

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Work Experience

Education

Education

1. Fill Out The Form

2. Receive Candidates

3. Hire With
Ease

Industries

About

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Cindy

Location

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Work Experience

Education

Education

1. Fill Out The Form

2. Receive Candidates

3. Hire With Ease

Industries​

About

Hire Talent

Resources

Privacy Policy

Terms & Conditions

3. Hire With
Ease

Industries