Travel & Hospitality - Concierge Support VA - Fernanda

Fernanda

Concierge Support VA

YEARS OF

EXPERIENCE

I am a Concierge Support Virtual Assistant with 7 years of experience delivering high-level, personalized assistance to clients in the hospitality and luxury lifestyle sectors. My focus is on providing seamless guest experiences by handling bookings, itineraries, special requests, and communication with service providers. I take pride in being detail-oriented, highly organized, and client-focused. I’ve supported executives, frequent travelers, and VIP guests remotely, always ensuring top-tier service and satisfaction.

Main Skills

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Concierge Support VA (2020 – Present)
→ Manage day-to-day guest and client requests, including restaurant reservations, travel arrangements, and personal errands.
→ Coordinate with vendors, hotels, and service providers to deliver timely and customized solutions.
→ Prepare detailed itineraries and event agendas for corporate and leisure clients.
→ Handle last-minute changes and emergency requests with professionalism and efficiency.
→ Maintain client profiles and preferences to deliver consistent and personalized support.
→ Support team operations through task tracking, scheduling, and follow-ups using project management tools.

Guest Relations Coordinator (2017 – 2020)
→ Served as a point of contact for high-end guests, ensuring all needs and preferences were anticipated and met.
→ Arranged exclusive experiences, including VIP events, guided tours, and private transfers.
→ Communicated with multiple departments to ensure cohesive guest service delivery.
→ Tracked and managed special requests, dietary needs, and room personalization.
→ Supported the development of standard operating procedures for the concierge team.

Administrative Assistant – Hospitality Services (2016 – 2017)
→ Provided backend support for concierge and front desk teams by managing records, supplier communication, and daily schedules.
→ Handled customer inquiries and resolved service issues in a timely and courteous manner.
→ Maintained CRM data and updated client profiles with preferences and feedback.
→ Assisted with travel bookings and vendor coordination.

Education

Bachelor’s Degree in Tourism (2011 – 2015)

Fernanda

Location

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Work Experience

Education

Education

1. Fill Out The Form

2. Receive Candidates

3. Hire With
Ease

Industries

About

Hire Talent

Resources

Privacy Policy

Terms & Conditions

Fernanda

Location

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Work Experience

Education

Education

1. Fill Out The Form

2. Receive Candidates

3. Hire With Ease

Industries​

About

Hire Talent

Resources

Privacy Policy

Terms & Conditions

3. Hire With
Ease

Industries