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Liliana

Telehealth Virtual Assistant

Location

Colombia

4

YEARS OF

EXPERIENCE

I am a Telehealth Virtual Assistant and registered nurse with a strong background in administration and international customer service. I thrive in dynamic, multicultural environments, quickly adapting to new challenges and processes. My experience spans both national and international patient care, with a focus on resource management and care team coordination. Additionally, I have a keen interest in design, social media, and strategic communication, allowing me to support healthcare professionals with both administrative and patient engagement tasks efficiently.

Main Skills

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Electronic Medical Record (EMR)
Customer Service
Patient Care
Trello
Report Management
Medical Terms

Work Experience

Work Experience

Bilingual Administrative Nurse (Feb 2023 – Mar 2024)
→ I handled direct suppliers, order requests, report management, and inventory management while coordinating with the work team to ensure proper task performance. Additionally, I maintained continuous communication with patients via telephone to provide ongoing care and assistance, ensuring their well-being and progress in medical treatment.

Bilingual Chief of Rehabilitation Area (Mar 2022 – Feb 2023)
→ I supervised five departments with 40 personnel, ensuring efficient and coordinated functioning of each team by assigning responsibilities, resolving conflicts, developing staff, and fostering a collaborative working environment. Additionally, I managed patient allocation, efficiently coordinating schedules and care needs for each patient to ensure equitable distribution and effective workflow organization.

Medical Prior Authorization (Apr 2021 – Dec 2021)
→ I conducted a comprehensive analysis of patients’ medical insurance coverage to determine eligibility and verify coverage for required treatments. Additionally, I maintained fluid and collaborative communication with doctors and specialists to gather additional information and justify the need for medical treatments or procedures.

Education

Bachelor of Science in Nursing (Feb 2016 – Nov 2021)

Education

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Results Speak Louder

Francisco C.
Francisco C.

CTO Chief Technology Officer, Fintech Startup
"Our Wow Back-End Dev has helped us solve coding complex functionalities on time and within the budget we set up at the beginning of the negotiation. His seamless integration have made collaboration effortless."
Samantha B.
Samantha B.

Marketing Director, Travel & Tourism Company
"I'm delighted with my VA from Wow Remote Teams. He helps me with my social media marketing campaigns, from scheduling posts to tracking metrics, and all is flawless."
Emma A.
Emma A.

Brand Manager, Entertainment Company
"Since our Wow Remote Teams Ads Specialist joined, we've seen remarkable traffic and conversion growth, with their approach positioning us prominently in the digital market."
Madison H.
Madison H.

Content Marketing Director, Software Startup
"Our content specialist's proactive approach and willingness to go above have been invaluable to our team. We're grateful to Wow Remote Teams for connecting us with such a talented profesional."
Daniel B.
Daniel B.

Director of Accounting, Telecommunications Company
"My accountant from Wow Remote Teams handles accounts adeptly, provides excellent financial analysis, and optimizes billing, enhancing our operational efficiency. Grateful."
Felix C.
Felix C.

Founder, Advertising Agency
"I've been incredibly satisfied with the virtual assistant we've hired from Wow Remote Teams. His professionalism, efficiency, and dedication have helped us with our lead generation process."

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