Telehealth - Healthcare Customer Support Representative - Diana

Diana

Healthcare Customer Support Representative

YEARS OF

EXPERIENCE

I am a Healthcare Customer Support Representative with 6 years of experience assisting patients and healthcare providers with inquiries, resolving issues, and offering exceptional service. My expertise lies in helping patients understand their healthcare options, guiding them through insurance claims, billing inquiries, and appointment scheduling. I excel at providing clear, compassionate, and effective communication in a fast-paced, high-pressure environment. My goal is always to ensure that each patient has a positive experience and receives the support they need in navigating healthcare systems.

Main Skills

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Healthcare Customer Support Representative (2020 – Present)
→ Provide assistance to patients with medical billing inquiries, insurance verification, and claims processing.
→ Resolve patient concerns regarding appointments, referrals, and medical records efficiently and professionally.
→ Collaborate with healthcare providers to ensure that patients’ needs are met and their concerns are addressed in a timely manner.
→ Document patient interactions and maintain accurate records in compliance with healthcare regulations (HIPAA).
→ Ensure a positive experience by providing compassionate, knowledgeable support for all patient inquiries.
Healthcare Support Assistant (2018 – 2020)
→ Assisted patients with navigating their insurance benefits and understanding their coverage options.
→ Handled inbound calls, answered questions about services, and resolved issues related to appointments and treatment plans.
→ Provided guidance on billing discrepancies and worked with patients and insurance companies to resolve outstanding balances.
→ Supported the customer support team in managing patient accounts, appointment scheduling, and data entry.

Education

Bachelor’s Degree in Healthcare Administration (2016- 2021)

Diana

Location

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Work Experience

Education

Education

1. Fill Out The Form

2. Receive Candidates

3. Hire With
Ease

Industries

About

Hire Talent

Resources

Privacy Policy

Terms & Conditions

Diana

Location

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Work Experience

Education

Education

1. Fill Out The Form

2. Receive Candidates

3. Hire With Ease

Industries​

About

Hire Talent

Resources

Privacy Policy

Terms & Conditions

3. Hire With
Ease

Industries