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Nicolas

IT Support

Location

Mexico

2

YEARS OF

EXPERIENCE

I am an IT Support Specialist with 2 years of experience troubleshooting hardware and software issues, managing system updates, and providing technical assistance to end-users. I have a strong understanding of network configurations, operating systems, and security protocols. My ability to analyze and resolve IT problems efficiently allows me to support business operations effectively. I thrive in fast-paced environments, ensuring minimal downtime and optimal system performance through proactive maintenance and clear communication with users.

Main Skills

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Jira
Remote Desktop
VMWare
Updating Systems
Software Manangement
Customer Support

Work Experience

Work Experience

IT Support Specialist (2023 – Present)
→ Provided technical support for hardware, software, and network-related issues, ensuring a high level of customer satisfaction.
→ Diagnosed and resolved system errors, improving operational efficiency by reducing downtime.
→ Managed system updates, patches, and security configurations to maintain network integrity.
→ Assisted in the deployment and configuration of new devices, ensuring seamless integration with existing systems.
→ Documented technical procedures and solutions, improving team efficiency and knowledge-sharing.

IT Support Technician (2022 – 2023)
→ Responded to user inquiries, troubleshooting software and hardware issues remotely and on-site.
→ Installed and configured operating systems and business applications for company devices.
→ Monitored network performance, identifying and resolving connectivity issues.
→ Provided training and guidance to end-users on best practices for security and system usage.
→ Maintained inventory of IT equipment and recommended upgrades based on performance needs.

Education


Bachelor’s Degree in Information Technology (2018 – 2022)

Education

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Francisco C.
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Felix C.
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