Data Entry / Executive Assistant (Jul 2023 – Jul 2024)
→ Generated lists of leads for the sales team, ensuring data accuracy and up-to-date information.
→ Entered new customer data into the company’s CRM system, maintaining accuracy and data integrity.
→ Constantly updated lead information, ensuring it was consistent and organized.
→ Maintained data cleanliness within the organization’s systems, ensuring all records were current and free from errors.
→ Exported weekly reports on leads generated, supporting the sales team with accurate data.
→ Supported various administrative activities as required by the manager, assisting with tasks as needed.
→ Contacted clients and sent reminders, ensuring efficient communication and follow-up.
Data Entry (Feb 2023 – Jul 2023)
→ Informed customers about the company’s services and prices, providing necessary details for informed decision-making.
→ Accurately captured and registered customer information in the company system, ensuring high data accuracy.
→ Monitored the creation, rescheduling, and cancellation of appointments, ensuring proper documentation.
→ Constantly updated customer data in the system, maintaining up-to-date and accurate records.
→ Ensured that payments were processed according to company policies and procedures, assisting with payment records.
→ Kept the team informed about the day’s activities, including reservation and payment reports.
Front Desk Agent / Dispatcher (Sep 2020 – Jan 2023)
→ Provided foreign clients with detailed information about the company’s services, assisting with their inquiries.
→ Managed reservations, no-shows, and guest cancellations, ensuring smooth operations.
→ Updated invoicing records with customer details, billing amounts, and payment methods, maintaining accurate records.
→ Reported received payments in the system, ensuring accurate financial documentation.
→ Attended to and resolved customer complaints, ensuring satisfaction and problem resolution.
→ Performed data entry tasks to maintain up-to-date and accurate records, contributing to operational efficiency.
