Hire a Telehealth Virtual Assistant in Latin America

A telehealth virtual assistant handles the administrative and patient-contact work around virtual visits. Typical tasks include scheduling and confirming appointments, checking insurance eligibility, tracking prior authorizations, answering portal messages, updating the EHR, and following up with no-shows. The role does not diagnose, document clinically, or give medical advice.

List the tasks you want to hand off, the EHR and telehealth tools involved, your clinic hours, and whether Spanish is required. Wow screens candidates against that list and sends a shortlist in 3 to 5 business days. You interview the finalists and choose the person who fits your practice and patient mix.

Wow’s current rates for Latin America run from $12 to $22 per hour depending on experience, English level, and scope. Rates cover talent compensation and vary by country and hiring model. The cost calculator on this page gives an annual estimate for one hire, compared with hiring the same role in the U.S.

A medical scribe documents the clinical encounter, such as SOAP notes, and works with licensed oversight during or right after the visit. A telehealth virtual assistant handles scheduling, insurance, messaging, and records, and does not write or change clinical notes. If your gap is documentation, hire a scribe. If it is patient access and admin, hire a virtual assistant.

They support the front end of the revenue cycle: eligibility checks, benefit verification, and prior authorization tracking. Coding, claim submission, and denial management are a separate skill set handled by a medical billing and coding specialist. Many practices hire both: the virtual assistant prevents coverage problems and the billing specialist works the claims.

Look for working knowledge of your main EHR, such as Athenahealth, SimplePractice, or Kareo, plus a payer portal such as Availity. Telehealth platforms like Doxy.me or Zoom for Healthcare and messaging tools can usually be learned in the first weeks with access and a short orientation guide. Do not delay a hire over tools that are quick to learn.

Your practice stays responsible for how patient information is accessed and protected. Screening includes questions on handling patient information, and you set the access rules, systems, and training. Before access is granted, confirm the arrangement, including any business associate agreement, with your compliance advisor. Give each hire only the system access the role needs.

Yes. Many candidates are bilingual and can speak with patients in both languages. Tell us the language requirement and the level you need for calls versus written messages, and we screen for it. If a large part of your patient panel prefers Spanish, a bilingual hire often removes the need for a separate interpreter for routine admin contact.

Wow sends a shortlist of pre-screened candidates in 3 to 5 business days after you confirm the role details. You interview the finalists and choose. Start time then depends on your offer, notice period, and how quickly you can provision system access, which is often the slowest step, so prepare logins and an orientation guide early.

You interview the finalists yourself, so you decide who joins. Nothing is charged upfront. With Staffing, there is a 2-week satisfaction guarantee and you can request a free replacement at any point during the engagement. With Direct Hire, the placement fee is paid when you hire and the replacement terms cover a defined period after the hire.