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Juan Pablo

Patient Coordinator/ Scheduler

Location

Colombia

4

YEARS OF

EXPERIENCE

I am a Patient Coordinator and Scheduler with 4 years of experience ensuring smooth clinical operations through organized scheduling, patient communication, and administrative support. My strengths lie in optimizing appointment flows, maintaining accurate records, and providing empathetic assistance to both patients and medical staff. I thrive in fast-paced environments where attention to detail and proactive problem-solving are key.

Main Skills

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Patient Scheduling
Insurance Verification
Patient Communication
Pre-Authorizations
Data Entry & Documentation
Medical Records Management

Work Experience

Work Experience

Patient Coordinator / Scheduler (Feb 2022 – Present)
→ Manage patient appointments, follow-ups, and procedure scheduling to ensure efficient clinic workflow.
→ Coordinate with physicians and medical staff to align schedules and optimize patient care delivery.
→ Verify insurance coverage, obtain pre-authorizations, and provide patients with clear instructions regarding their visits.
→ Maintain accurate records in electronic health systems, ensuring confidentiality and compliance with healthcare regulations.
→ Handle patient inquiries via phone and email, providing prompt and courteous assistance.

Medical Scheduler (Jan 2021 – Jan 2022)
→ Scheduled appointments for multiple healthcare providers across various specialties.
→ Assisted in rescheduling and managing cancellations to minimize gaps in the daily agenda.
→ Communicated with patients to confirm appointments and provide necessary documentation prior to visits.
→ Worked closely with billing teams to ensure that scheduled services aligned with patient insurance plans.
→ Updated patient records and appointment statuses in EMR systems.

Patient Services Representative (Jul 2019 – Dec 2020)
→ Served as the first point of contact for patients, addressing concerns and guiding them through the intake process.
→ Processed patient registrations, collected medical history, and ensured data accuracy.
→ Provided support for incoming calls related to appointments, billing inquiries, and general information.
→ Collaborated with clinical staff to support seamless patient transitions between services.
→ Managed appointment reminders and follow-up communications.

Education


Bachelor’s Degree in Healthcare Healthcare Management (Jan 2015- Nov 2020)

Education

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