Technology - Help Desk Specialist - Josefina

Josefina

Help Desk Specialist

YEARS OF

EXPERIENCE

I am a Help Desk Specialist with 6 years of experience providing technical support for hardware, software, and network-related issues. I specialize in troubleshooting, ticket management, and end-user training. My background includes working in fast-paced environments where clear communication, patience, and technical knowledge are key to resolving issues efficiently. I enjoy helping users feel confident and supported with their technology needs.

Main Skills

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Help Desk Specialist (2021 – Present)
→ Provide Tier 1 and Tier 2 technical support for over 300 users, resolving issues related to software, hardware, printers, and mobile devices.
→ Monitor and respond to tickets using help desk software, ensuring timely resolution and user satisfaction.
→ Assist in onboarding processes, including setup of accounts, devices, and permissions.
→ Collaborate with IT teams to escalate and resolve complex technical problems.
→ Create and maintain technical documentation and user guides for common issues.
→ Conduct virtual training sessions on new tools and security best practices.

IT Support Technician (2018 – 2021)
→ Responded to daily support requests, resolving common technical problems both remotely and in person.
→ Maintained inventory and performed maintenance on desktops, laptops, and peripheral devices.
→ Assisted with updates and patches for operating systems and enterprise applications.
→ Set up user workstations and managed access controls and security settings.
→ Supported software rollouts and participated in system upgrade projects.

Technical Support Assistant (2017 – 2018)
→ Provided first-line support for desktop and network issues.
→ Logged and tracked service tickets, ensuring escalation when necessary.
→ Supported IT team in routine tasks such as backups and printer maintenance.
→ Helped users troubleshoot common applications like email clients and Microsoft Office.

Education

Bachelor’s Degree in Information Technology and Support Services (2013 – 2017)

Josefina

Location

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Work Experience

Education

Education

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2. Receive Candidates

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Ease

Industries

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Josefina

Location

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Work Experience

Education

Education

1. Fill Out The Form

2. Receive Candidates

3. Hire With Ease

Industries​

About

Hire Talent

Resources

Privacy Policy

Terms & Conditions

3. Hire With
Ease

Industries