Healthcare Assistant - Paola - Wow Remote Teams

Paola

Healthcare Assistant

YEARS OF

EXPERIENCE

I am a bilingual professional, with proficiency in various software systems, including electronic health record (EHR) systems and Microsoft Office. I have held key roles such as Scheduling Specialist, Patient Service Representative, and Remote Recalls Team Appointment Setter, excelling in appointment coordination, patient communication, and data management. With a strong commitment to quality and continuous improvement, I am ready to bring my experience and skills to any medical setting.

Main Skills

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Scheduling Specialist (Jan 2024 – Apr 2024)
→ Coordinate appointments for clients with mental health professionals, communicate with clients to gather information and assist with scheduling, maintain and update therapist calendars for accurate scheduling though HER system, maintain patient records and ensure confidentiality and compliance, optimize scheduling processes for efficiency and availability, provide excellent customer service to clients regarding scheduling inquiries, collaborate with the scheduling team and therapists to resolve scheduling conflicts, maintain scheduling records and provide reports to management, identify and implement improvements to scheduling workflows.

Patient Service Representative (Dec 2022 – Dec 2023)
→ Answering incoming calls, making outbound calls to follow up with patients when necessary, scheduling appointments for new and established patients through designated EHR system, taking messages for physicians, send prescription and refill requests to corresponding physician, triaging calls and transferring to corresponding department.

Remote Recalls Team Appointment Setter (Mar 2021 – Oct 2023)
→ Handling outbound and inbound calls, schedule appointments for established patients, procedures or follow-ups), digital document and calendar management through designated EMR/EHR system, accurate data input of patient’s demographics and insurance information.

Remote Surveyor (Sep 2020 – Feb 2021)
→ Responsibilities included engaging with individuals over the phone to collect responses to survey questions, maintaining a professional and persuasive communication style. Demonstrated effective communication skills, adaptability, and persistence in reaching survey participants. Maintained accurate records of survey responses and adhered to ethical standards in survey administration.

Education

Bachelor’s Degree in Dentistry (Jan 2012 – Jan 2015)

Paola

Location

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Work Experience

Education

Education

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2. Receive Candidates

3. Hire With
Ease

Industries

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Paola

Location

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Work Experience

Education

Education

1. Fill Out The Form

2. Receive Candidates

3. Hire With Ease

Industries​

About

Hire Talent

Resources

Privacy Policy

Terms & Conditions

3. Hire With
Ease

Industries