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Nayeli

Online Course Assistant

Location

Colombia

8

YEARS OF

EXPERIENCE

I am an experienced Online Course Assistant with eight years of hands-on experience supporting virtual learning environments. My focus is on providing seamless learner support, assisting instructors with course setup, and ensuring that all course materials and platforms operate smoothly. I thrive in fast-paced, remote-first environments and have a strong eye for detail when managing course content, assignments, and deadlines. I’m passionate about improving student experiences and helping educators deliver high-quality digital instruction.

Main Skills

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Moodle, Blackboard, Thinkific
Zoom, Google Meet
Technical Support
Content Upload
Deadline Tracking
Student Assistance

Work Experience

Work Experience

Senior Online Course Assistant (Mar 2021 – Present)
→ Coordinate and upload weekly modules, assignments, and multimedia content on LMS platforms.
→ Provide front-line support to students, troubleshooting technical issues and responding to course-related inquiries.
→ Collaborate with instructors to implement course revisions and updates.
→ Track assignment submissions and send timely reminders to students and faculty.
→ Conduct QA checks for course content to ensure accessibility and functionality.

Online Course Assistant (Jan 2018 – Feb 2021)
→ Managed digital course assets including syllabi, videos, quizzes, and discussion boards.
→ Assisted in the creation of orientation materials for students and faculty.
→ Supported live class sessions by monitoring attendance and resolving real-time technical issues.
→ Maintained academic records and updated student progress reports.
→ Communicated with participants via email and LMS forums to ensure engagement.

E-Learning Support Specialist (Jun 2015 – Dec 2017)
→ Helped migrate traditional courses to digital platforms by organizing and formatting content.
→ Responded to support tickets and FAQs regarding platform navigation and login access.
→ Compiled user feedback and worked with the tech team to improve user interface and course usability.
→ Scheduled and prepared virtual classrooms, ensuring resource availability.
→ Trained new assistants and instructors on platform functionalities and best practices.

Education


Bachelor’s Degree in Education and Instructional Design (2010 – 2014)

Education

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Results Speak Louder

Francisco C.
Francisco C.

CTO Chief Technology Officer, Fintech Startup
"Our Wow Back-End Dev has helped us solve coding complex functionalities on time and within the budget we set up at the beginning of the negotiation. His seamless integration have made collaboration effortless."
Samantha B.
Samantha B.

Marketing Director, Travel & Tourism Company
"I'm delighted with my VA from Wow Remote Teams. He helps me with my social media marketing campaigns, from scheduling posts to tracking metrics, and all is flawless."
Emma A.
Emma A.

Brand Manager, Entertainment Company
"Since our Wow Remote Teams Ads Specialist joined, we've seen remarkable traffic and conversion growth, with their approach positioning us prominently in the digital market."
Madison H.
Madison H.

Content Marketing Director, Software Startup
"Our content specialist's proactive approach and willingness to go above have been invaluable to our team. We're grateful to Wow Remote Teams for connecting us with such a talented profesional."
Daniel B.
Daniel B.

Director of Accounting, Telecommunications Company
"My accountant from Wow Remote Teams handles accounts adeptly, provides excellent financial analysis, and optimizes billing, enhancing our operational efficiency. Grateful."
Felix C.
Felix C.

Founder, Advertising Agency
"I've been incredibly satisfied with the virtual assistant we've hired from Wow Remote Teams. His professionalism, efficiency, and dedication have helped us with our lead generation process."

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