E-Commerce - Customer Support Representative - Valeria

Valeria

Customer Support Representative

YEARS OF

EXPERIENCE

I am a dedicated Customer Support Representative with strong communication skills and 7 years of experience in providing exceptional service. My expertise includes resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction across various platforms. I am adept at handling high volumes of customer interactions and am skilled at diffusing difficult situations with professionalism and empathy. I thrive in dynamic environments and am committed to ensuring that every customer interaction is positive and impactful. My ability to listen attentively, offer effective solutions, and collaborate with teams makes me a valuable asset in any customer-facing role.

Main Skills

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Customer Support Representative (Jan 2024 – Dec 2024)
→ Responded to customer inquiries through various channels, including phone, email, and chat, providing timely and accurate information.
→ Resolved customer issues and complaints, ensuring a high level of customer satisfaction and retention.
→ Collaborated with other departments to address product or service issues, providing comprehensive solutions to customers.
→ Documented customer interactions and feedback in the CRM system, ensuring proper follow-up and issue tracking.
→ Maintained knowledge of company products, services, and promotions to offer customers the best solutions.

Senior Customer Support Representative (Mar 2023 – Dec 2023)
→ Led customer support efforts for a variety of complex inquiries, providing detailed troubleshooting and resolution.
→ Mentored new team members, offering guidance and training to enhance their performance and customer service skills.
→ Developed and updated customer service protocols and best practices to improve team efficiency and satisfaction levels.
→ Assisted in handling escalated customer issues, ensuring that challenging situations were resolved to the customer’s satisfaction.

Customer Support Representative (Oct 2022 – Mar 2023)
→ Delivered excellent service to customers by addressing concerns, processing orders, and providing product information.
→ Worked closely with the sales and technical teams to provide accurate, up-to-date information and resolve customer issues.
→ Managed and tracked customer complaints, ensuring all issues were resolved in a timely manner.

Retail Sales Representative (Oct 2020 – Oct 2022)
→ Assisted customers in finding products and solutions, contributing to increased sales and customer satisfaction.
→ Provided exceptional customer service by answering questions, addressing concerns, and ensuring a positive shopping experience.
→ Worked in a fast-paced environment, ensuring that customers received timely and efficient service.

Education

Bachelor’s degree in Software Engineering (Jan 2017 – Jun 2022)

Valeria

Location

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Work Experience

Education

Education

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2. Receive Candidates

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Ease

Industries

About

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Terms & Conditions

Valeria

Location

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Work Experience

Education

Education

1. Fill Out The Form

2. Receive Candidates

3. Hire With Ease

Industries​

About

Hire Talent

Resources

Privacy Policy

Terms & Conditions

3. Hire With
Ease

Industries