Customer Service Leader - Fernanda

Fernanda

Customer Service Leader

YEARS OF

EXPERIENCE

I am a Customer Service Leader results-oriented with over 8 years of experience in the customer service field. I have the ability to adapt to high-pressure conditions and find the best solutions to problems without compromising service quality. I embrace challenges as opportunities for growth, always striving to improve on the job.

Main Skills

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Customer Service Leader (Jan 2017 – Present)
→ Lead and manage a team of customer service representatives, ensuring high standards of service are met.
→ Implement customer service strategies to improve satisfaction and increase retention.
→ Handle escalated customer complaints, providing timely and effective resolutions.
→ Conduct training sessions for new team members and ongoing coaching for current staff to enhance service delivery.
→ Analyze customer feedback and trends to identify areas for improvement in services.
→ Monitor and report on key performance metrics to ensure team goals and objectives are achieved.

Customer Service Supervisor (Jan 2015 – Dec 2016)
→ Supervised daily operations of the customer service team, ensuring consistent service quality and productivity.
→ Developed and maintained performance reports for staff, tracking call handling time, customer satisfaction, and issue resolution.
→ Collaborated with other departments to streamline processes and ensure seamless customer experiences.
→ Managed scheduling and resource allocation to ensure team coverage during peak periods.
→ Conducted performance reviews and provided constructive feedback for continuous improvement.

Customer Service Representative (Jan 2013 – Dec 2014)
→ Responded to customer inquiries via phone, email, and chat, providing accurate and timely assistance.
→ Resolved customer complaints and issues by offering effective solutions, improving satisfaction and loyalty.
→ Processed orders, returns, and exchanges while maintaining accurate records and data.
→ Worked with the team to ensure the efficient handling of high volumes of customer interactions during peak seasons.
→ Maintained product knowledge to effectively assist customers with troubleshooting and recommendations.

Education

Bachelor’s degree in Business Administration (Mar 2011 – Jun 2015)

Fernanda

Location

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Work Experience

Education

Education

1. Fill Out The Form

2. Receive Candidates

3. Hire With
Ease

Industries

About

Hire Talent

Resources

Privacy Policy

Terms & Conditions

Fernanda

Location

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Work Experience

Work Experience

Education

Education

1. Fill Out The Form

2. Receive Candidates

3. Hire With Ease

Industries​

About

Hire Talent

Resources

Privacy Policy

Terms & Conditions

3. Hire With
Ease

Industries