Marketing Assistant (Jan 2021 – Present)
→ Manage and oversee the company’s social media accounts, scheduling and publishing posts across various platforms to maintain consistent online presence.
→ Monitor and engage with audiences by responding to comments, messages, and mentions, fostering a positive community.
→ Create and implement content calendars, producing engaging content for blogs, newsletters, and social media that aligns with the brand voice and goals.
→ Collaborate with the design team to develop visually appealing materials, including photos and videos, for marketing campaigns and the company website.
→ Coordinate ambassador campaigns to enhance brand visibility, monitor their performance, and analyze data for improved outcomes.
→ Track and analyze social media metrics and digital ad campaigns, including Google Ads, to optimize strategies and maximize ROI.
Client Care Representative (Mar 2019 – Dec 2020)
→ Provided technical support to clients via chat and phone, addressing and resolving issues effectively while maintaining satisfaction.
→ Assisted the sales team by providing accurate product information and support to close deals efficiently.
→ Managed a high volume of calls, averaging 250 daily, and exceeded quotas by 15% through strong multitasking and time management skills.
→ Documented technical issues, resolutions, and follow-ups to ensure comprehensive client support records.
→ Generated reports on client interactions and resolutions, offering insights to the management team for process improvement.
Marketing Assistant (Feb 2018 – Feb 2019)
→ Proofread and edited corporate communications to ensure accuracy and clarity.
→ Created and managed content for social media, blogs, and marketing campaigns to promote services.
→ Coordinated digital campaigns, including SEO, email marketing, and social media advertising, to drive engagement and website traffic.
→ Optimized website content and user experience by collaborating with designers and developers.
→ Generated and presented weekly performance reports with data-driven recommendations to improve marketing strategies.
→ Scheduled and coordinated meetings with clients, vendors, and business partners to streamline operations.
