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Alfredo

AI Chatbot Developer

Location

Colombia

9

YEARS OF

EXPERIENCE

I am an experienced AI Chatbot Developer with a strong background in natural language processing (NLP) and conversational AI. My career started with traditional chatbot development, where I built rule-based and scripted chatbots for customer support and automation. As AI technology evolved, I transitioned into AI-driven chatbot solutions, leveraging machine learning, generative AI, and large language models to create highly interactive and intelligent virtual assistants. I specialize in developing AI-powered conversational systems that enhance user engagement, automate workflows, and provide seamless customer experiences.

Main Skills

Accounts Receivable

ASPEL

Balancing Accounts

Cash flows

Cash Management

External Audit

Chatbot Development
NLP
Conversational AI
Large Language Models
Rule-Based Chatbot Development
Speech-to-Text and Text-to-Speech Integration

Work Experience

Work Experience


AI Chatbot Developer (Apr 2020 – Present)
→ Develop and optimize AI-driven chatbots using NLP and machine learning models.
→ Implement generative AI-based responses for dynamic and personalized interactions.
→ Train chatbots using datasets to improve understanding and response accuracy.
→ Integrate AI chatbots with CRMs, customer support systems, and APIs.
→ Continuously enhance chatbot performance using reinforcement learning techniques.

AI-Powered Conversational Designer (Jan 2018 – Mar 2020)
→ Designed AI-powered virtual assistants with contextual understanding and intent recognition.
→ Integrated chatbots with voice assistants and speech-to-text processing.
→ Utilized machine learning algorithms to improve chatbot decision-making capabilities.
→ Developed chatbot analytics dashboards to measure user engagement and effectiveness.
→ Enhanced chatbot scalability by implementing cloud-based AI solutions.

Senior Chatbot Developer (May 2015 – Dec 2017)
→ Built and maintained rule-based chatbots for customer service automation.
→ Created scripted chatbot dialogues for e-commerce, banking, and support functions.
→ Integrated chatbots with messaging platforms such as Facebook Messenger and WhatsApp.
→ Developed conversational flows to improve customer interactions and satisfaction.
→ Conducted user testing to refine chatbot responses and functionalities.

Chatbot Developer (Jul 2013 – Apr 2015)
→ Developed and tested basic chatbot applications using pre-defined decision trees.
→ Programmed chatbot logic using structured if-else conditions and keyword matching.
→ Integrated chatbots with live chat handoff mechanisms for customer support teams.
→ Designed chatbot user interfaces for web and mobile applications.
→ Collaborated with developers to implement chatbot APIs for various platforms.

Education


Bachelor’s Degree in Computer Science (Jan 2008- Jan 2011)

Education

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